Operations Manager

About the Role

We're a passionate, people-first wellness team — and we're excited to find the right person to grow with us. As our Operations Manager, you'll play a key behind-the-scenes role in keeping our wellness community running smoothly.

If you love staying organized, being Pro-active, helping people, and making a real impact from wherever you are in the world, this is the perfect fit for you.

Position Details

1. Location: Fully Remote

2. Schedule: Part Time: Flexible within our business hours, Monday–Friday, 9am–5pm PST

Responsibilities

Here's a look at what your days will involve:

1. Manage and monitor customer-facing communication channels (Gmail and GoHighLevel) — triage incoming messages and respond using approved templates

2. Provide general administrative and operational support across the team

3. Assist with community platform management (MightyNetworks)

4. Handle recurring monthly tasks, event coordination, and calendar logistics

5. Conduct regular audits and reporting on membership payments

6. Support ongoing customer service needs as they arise

7. Light data entry and reporting (Google Sheets, simple dashboards)

8. Use AI tools (including Claude) to draft responses and complete tasks faster

What We're Looking For

1. Prior experience as an Operations Manager, Admin, or in a Customer Support role

2. Fluent in our company Softwares: Slack, GoHighLevel, Asana, Gmail, Google Drive, Anthropic Claude 

3. Comfortable using online platforms and learning new tools quickly

4. Experience with AI chat tools 

5. Strong written communication and attention to detail

6. The ability to be pro-active and catch issues before they arise.

7. Self-motivated and able to manage recurring tasks independently

8. Reliable internet connection and a dedicated workspace