Senior, Revenue Operations

Company Overview

Crowd Favorite has been leading Open Source Innovation before its inception. As an original contributor to the WordPress Project in 2002, our founder, Alex King set the tone for Crowd Favorite’s commitment to Open Source Solutions.

In 2003, Crowd Favorite established that WordPress is for the Enterprise, when Disney adopted this solution as their CMS of record with a 5-year Enterprise-Wide Program. Crowd Favorite continued the momentum, extending Open Source Solutions and WordPress to Facebook integration, creating one of the first full-screen interactive WordPress Websites.

Less than 10 years from our start, Crowd Favorite led the extension of scalable WordPress with API architecture; two years before the official WordPress Core REST API was established. From here, Crowd Favorite pioneered the decoupled CMS for Enterprise Companies as a headless solution years before the industry began to take note of this advancement.

About the Role:

We are looking for a Senior Manager, Revenue Operations to play a pivotal role in optimizing our sales processes, enhancing team performance, and driving revenue growth. You are a strategic thinker with a strong analytical background, knowledge of CRM software and tooling, excellent cross-functional collaboration skills, and a deep understanding of sales operations within a B2B marketplace environment.

Key Responsibilities:

Sales Strategy & Process Optimization

• Develop and implement scalable growth strategies across both demand and supply aligned with company objectives
• Analyze sales data to identify trends, opportunities across segments, and areas for improvement throughout the full deal cycle
• Systematize and streamline sales processes to enhance efficiency and effectiveness
• Collaborate with sales leadership to design and execute individual targets based on books of business and incentive plans

CRM & Technology Management

• Oversee the CRM system to ensure data accuracy and user adoption
• Manage the sales technology stack, including sales enablement tools, to support sales team productivity
• Evaluate and implement new technologies to enhance sales operations

Forecasting & Performance Analytics

• Lead sales forecasting efforts, providing insights to inform business decisions
• Develop and maintain dashboards and reports to track key performance indicators
• Lead weekly performance deep dives that monitor sales performance against targets and recommend corrective actions as needed

Cross-Functional Collaboration

• Work closely with all revenue-generating functions, Operations, Engineering, Product & Design (EPD) and Finance to align sales strategies with business goals
• Determine areas of opportunity for mitigating post-purchase challenges earlier in the funnel, design solutions, and implement alongside Revenue and Operations team members
• Partner with EPD on roadmap development and product features with prioritization based on impact insights

Qualifications:

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• 6+ years of experience in sales operations or a related role, with at least 2 years in a leadership capacity
• Proven track record of optimizing sales processes and driving revenue growth in a B2B environment
• Proficiency in CRM systems (e.g., Hubspot) and sales analytics tools (e.g., Gong)
• Experience in a fast-moving and dynamic startup environment

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.

Requirements

• Advanced English (C1 – C2)

• Sales experience

• 100% remote (work from home)

• Immediate availabilit